Privacy Policy for Needlepoint and Chill
Last Updated: April 17, 2025
Thank you for shopping at Needlepoint and Chill. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website Needlepointandchill.com and use our services. By accessing our Site and using our services, you agree to the terms of this Privacy Policy.
**1. Information We Collect**
We collect different types of information from and about you, including:
* **Personal Information:** This is information that can be used to identify you directly or indirectly, such as your name, email address, postal address, phone number, and payment information (credit card details, billing address).
* **Account Information:** If you create an account with us, we collect your username and password.
* **Order Information:** When you place an order, we collect details about the products you purchase, shipping address, and order history.
* **Device and Usage Information:** We automatically collect certain information about your device and how you interact with our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and browsing activity. We may use cookies, web beacons, and other tracking technologies to collect this information.
* **Communication Information:** If you contact us, we may keep a record of your communication and any information you provide during that communication.
* **Marketing and Preference Information:** We may collect information about your marketing preferences and how you respond to our promotional communications.
**2. How We Use Your Information**
We use your information for various purposes, including:
* **Providing and Improving Our Services:** To process your orders, fulfill your purchases, manage your account, provide customer support, and improve our Site and services.
* **Communication:** To communicate with you about your orders, account updates, promotions, and other relevant information.
* **Personalization:** To personalize your experience on our Site, such as recommending products that may interest you.
* **Marketing and Advertising:** To send you promotional emails and other marketing communications, where permitted by law. You can opt-out of these communications at any time.
* **Security and Fraud Prevention:** To protect our Site and users from fraud, security breaches, and other illegal activities.
* **Legal Compliance:** To comply with applicable laws, regulations, and legal processes.
* **Analytics:** To analyze trends, track website usage, and gather demographic information to improve our Site and services.
**3. How We Share Your Information**
We may share your information with third parties in the following circumstances:
* **Service Providers:** We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, data analysis, customer support, and other services. These providers are contractually obligated to protect your information.
* **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
* **Legal Requirements:** We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
* **Protection of Rights:** We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
* **With Your Consent:** We may share your information with third parties with your explicit consent.
**4. Your Choices and Rights**
You have certain rights regarding your personal information:
* **Access and Correction:** You may have the right to access and update the personal information we hold about you. You can typically review and edit this information in your account settings.
* **Opt-Out of Marketing Communications:** You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
* **Data Deletion:** You may have the right to request the deletion of your personal information, subject to certain exceptions.
* **Data Portability:** You may have the right to receive a copy of your personal information in a portable format.
* **Withdrawal of Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
**5. Data Security**
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology for transmitting payment information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
**6. Data Retention**
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining your information for customer service purposes, legal obligations, and dispute resolution.
**7. Children's Privacy**
Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we have collected personal information from a child without such consent, please contact us immediately so that we can take appropriate action.
**8. Links to Other Websites**
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
**9. International Data Transfers**
If you are located outside of the United States of America. Your information may be transferred to and processed in other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Site and services, you consent to the transfer of your information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
**10. Updates to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Site and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
**11. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Thank you for trusting with your personal information to Needlepoint and Chill.
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