Terms and Conditions for Needlepoint and Chill
Last Updated: April 17, 2025
Welcome to Needlepoint and Chill, by using our services, you agree to be bound by these Terms and Conditions. Please read these Terms carefully before using our Site or placing an order.
**1. Acceptance of Terms**
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
**2. Products and Pricing**
* **Product Descriptions:** We strive to provide accurate descriptions of our products, including their features, specifications, and colors. However, we do not warrant that product descriptions or other content on the Site are entirely accurate, complete, reliable, current, or error-free. Colors may appear differently depending on your monitor settings.
* **Pricing:** All prices are listed in USD and are subject to change without notice. We reserve the right to correct any pricing errors. In the event of a pricing error, we may refuse or cancel any orders placed at the incorrect price.
* **Availability:** Product availability is subject to change. We do not guarantee that all products listed on our Site will be in stock. If a product you ordered is out of stock, we will notify you and may offer a substitute, a backorder option, or a full refund.
**3. Ordering and Payment**
* **Order Placement:** By placing an order through our Site, you are making an offer to purchase the products in your order. We reserve the right to accept or reject your order for any reason.
* **Order Confirmation:** Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your offer. Your order is accepted when we ship your products and send you a shipping confirmation email.
* **Payment:** We accept various forms of payment as indicated on our Site. You agree to provide accurate and complete payment information. By submitting your payment details, you represent and warrant that you are authorized to use the payment method.
* **Taxes:** You are responsible for any applicable sales taxes or other taxes associated with your order, as determined by your shipping address.
**4. Shipping and Delivery**
* **Shipping:** We will ship your order to the shipping address you provide during checkout. Please ensure that your shipping address is accurate and complete.
* **Delivery Times:** Estimated delivery times are provided for your convenience and are not guaranteed. Delivery times may vary depending on your location, shipping method, and other factors beyond our control.
* **Shipping Costs:** Shipping costs are calculated based on your order weight, destination, and selected shipping method and will be displayed at checkout.
* **Risk of Loss:** The risk of loss and title for products purchased from our Site pass to you upon our delivery to the carrier.
**5. Returns and Exchanges**
Our Return and Exchange Policy outlines the procedures and conditions for returning or exchanging products. Please refer to this policy for detailed information.
**6. Intellectual Property**
* **Ownership:** All content on the Site, including but not limited to text, images, logos, graphics, videos, and software, is the property of Needlepoint and Chill LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
* **Limited License:** We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on our Site without our prior written consent.
**7. User Accounts**
* **Account Creation:** You may choose to create an account on our Site. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
* **Account Information:** You agree to provide accurate, current, and complete information when creating your account and to update your information as necessary.
* **Account Termination:** We reserve the right to suspend or terminate your account at any time for any reason, without notice.
**8. User Content**
* **Submission of Content:** You may have the opportunity to submit content to our Site, such as reviews or comments. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
* **Responsibility for Content:** You are solely responsible for the content you submit and represent and warrant that you have all necessary rights to submit such content and that it does not violate these Terms or the rights of any third party.
* **Content Moderation:** We reserve the right to monitor, edit, or remove any user content that we deem to be inappropriate, offensive, or in violation of these Terms.
**9. Prohibited Conduct**
You agree not to:
* Use the Site for any unlawful purpose.
* Violate any applicable laws or regulations.
* Infringe upon the intellectual property rights of others or us.
* Transmit any viruses, worms, or other malicious code.
* Interfere with or disrupt the operation of the Site or the servers and networks connected to the Site.
* Attempt to gain unauthorized access to any portion of the Site or any other systems or networks.
* Engage in any form of data mining, scraping, or harvesting.
**10. Disclaimer of Warranties**
THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL SUCH WARRANTIES. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
**11. Limitation of Liability**
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Needlepoint and Chill LLC , ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE, ANY CONTENT ON THE SITE, ANY PRODUCTS PURCHASED THROUGH THE SITE, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE APPLICABLE PRODUCTS OR SERVICES.
**12. Indemnification**
You agree to, defend, and hold harmless Needlepoint and Chill LLC, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms, your use of the Site, or your violation of any law or the rights of a third party.
**13. Governing Law and Dispute Resolution**
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Site shall be exclusively resolved in the state or federal courts located in Alabama. You hereby consent to the jurisdiction of such courts.
**14. Entire Agreement**
These Terms constitute the entire agreement between you and Needlepoint and Chill LLC with respect to your use of the Site and supersede all prior or contemporaneous communications and proposals, whether oral or written.
**15. Severability**
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
**16. Waiver**
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
**17. Contact Us**
If you have any questions about these Terms, please contact us at:
Thank you for shopping at Needlepoint and Chill!
Return and Refund Policy for Needlepoint and Chill
Last Updated: April 17, 2025
Thank you for shopping at Needlepoint and Chill. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand our procedures and guidelines.
**1. Eligibility for Returns**
To be eligible for a return, the following conditions must be met:
* **Timeframe:** You must request a return within 7 days of receiving your order.
* **Condition:** The item(s) must be in their original condition, unused, unstitched, and with all original tags and packaging intact.
* **Proof of Purchase:** You must provide a valid proof of purchase, such as your order confirmation email or receipt.
**2. How to Initiate a Return**
To initiate a return, please follow these steps:
* **Contact Us:** Email our customer support team at shop@needlepointandchill.com with your order number, the item(s) you wish to return, and the reason for the return.
* **Return Authorization:** Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
* **Packaging:** Securely package the item(s) you are returning in the original packaging, if possible, or in suitable protective packaging. Clearly write your RA number on the outside of the package.
* **Shipping:** You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method and obtaining proof of shipment as we are not responsible for lost or damaged return packages.
* **Return Address:** Ship the package to the address provided in the return instructions.
**3. Inspection and Processing of Returns**
* **Inspection:** Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1.
* **Processing:** If your return is approved, we will process your refund or exchange as requested. Please allow 10 business days from the date we receive the returned item(s) for your refund or exchange to be processed.
**4. Refund Options**
If your return is approved for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
* **Original Payment Method:** Refunds will typically be credited back to the original credit card, debit card, or other payment method used for the purchase.
* **Store Credit:** In some cases, we may offer store credit as an alternative to a refund. This will be communicated to you by our customer support team.
**5. Exchanges**
If you wish to exchange an item, please indicate this when you initiate your return. Exchanges are subject to product availability. If the desired exchange item is in stock, we will ship it to you once we receive and approve your returned item. You may be responsible for any price differences or additional shipping costs for the exchange.
**6. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. Please provide photos of the damaged or defective item and its packaging. We will arrange for a return or replacement of the item or issue a full refund, including any applicable shipping costs.
**7. Incorrect Items**
If you receive an incorrect item, please contact us immediately within 7 days of receiving your order. We will arrange for the return of the incorrect item and ship you the correct item or issue a full refund, including any applicable shipping costs.
**8. Final Sale Items**
Items marked as "Final Sale" are not eligible for return or refund unless they are faulty or we have made an error with your order. This will be clearly stated on the product page.
**9. Return Shipping Costs**
As mentioned in Section 2, you are generally responsible for the return shipping costs unless the return is due to a defect or an error on our part.
**10. Our Right to Refuse Returns**
We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria outlined in this policy or if we suspect fraudulent activity.
**11. Contact Us**
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Thank you for shopping with Needlepoint and Chill!
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